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Peter Thomas & Ben Kinder

Contact:

Ben Kinder

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Information on dispute resolution procedures before a consumer arbitration board (Section 36 VSBG (Act on Alternative Dispute Resolution in Consumer Matters) and Art. 14.1 of Regulation (EU) No. 524/2013):

The European Commission provides a platform for online dispute resolution, which you can access here. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

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